We work very hard every day to provide you nothing less than the most enjoyable membership you have ever had with excellent customer service. Before making contact with our customer service representatives, please take a moment to review the frequently asked questions listed below. Most questions we receive have already been answered below, so you may save time by looking there first. Your happiness is our main goal!
Make sure you include the website you paid for, your username & password in case you are an active member. Send your e-mail to:
We reply to ALL e-mails and we WILL answer you ASAP.
Answer: We protect your privacy. Joining process is 100% discreetly. Your credit card will be discreetly billed by "Epoch", "AeronPay.com", "Zombaio.com", "Delibill", "SegPay.com" or "CCBill.com". If you have paid by phone or check you will be discreetly billed by "GXBill.com" or "CCBill.com".
Answer: We use different processors so find out which one billed you when you signed up. You can cancel your membership anytime you want with "Epoch Billing Support", "AeronPay.com", "Zombaio.com", "Delibill", "CCBill.com" and "GXBill - European Debit/Lastschrift". If you joined via telephone on a per-minute model your membership type is non-recurring and it is not necessary to cancel, no additional charges will be made.
Answer: Yes you will be, but only until the end of your pre-paid period, so in case your account is a standard 30 day recurring subscription, and you signed up on the 10th and cancelled it on the 20th, you will have access until 10th of the next month.
Answer: In case you have joined via a credit card and you are getting redirected to an expired access page after an attempt of logging in, it means, that your account has become inactive.
This can happen due to one of the following reasons:
1) You have cancelled your membership and your paid access period has ended.
2) We were unable to charge your credit card in order to renew the account. This could happen due to insufficient funds on your card at the moment, we have been trying to charge it, or in case your bank had rejected the charge.
If you are confident that the mistake happened because of us and your account should be active, please feel free to contact us so we can discuss the problem. Please contact us including as much as information as possible such as the e-mail you used to join, your real name with your complete address and/or any other information you can remember you were asked. We will respond immediately.
Answer: The easiest and most convenient way to get access again is to get yourself a new account. Simply go to the join page and complete the procedure. You will get your new login details right away.
Answer: Please contact us including as much as information as possible such as the e-mail you used to join, your real name with your complete address and/or any other information you can remember you were asked. We will respond immediately.
Answer: After you have successfully joined, a page displaying your username and password is shown to you. This can take up to 5 minutes. If the page with your information doesn't appear, check if you received an e-mail with your login information (inbox from the email you have entered during the signup procedure) . If you still didn't receive anything, then you should contact us including as much as information as possible such as the e-mail you used to join, your real name with your complete address and/or any other information you can remember you were asked. We will respond immediately.
Answer: We do not sell our e-mail addresses database to anyone. We hate any forms of SPAM and we know how frustrating the current SPAM problems are. We will e-mail you only in case we have any updates relevant to the site you joined. If you arrived into our sites by SPAM, please forward us a copy from the e-mail you received and we will investigate.
Answer: Yes our movies are compatible with all systems with slow modems, however it will take a lot of time to download the files through a slow connection. We recommend that you use a download manager so you could continue an interrupted download and pause it too.
